Decent Cleaning is a top rated professional cleaning agency of high quality domestic and commercial cleaning services in East Anglia area where we based. Our company vision is to achieve excellence in adhering to our main primary objectives:
In additional to our main objectives we aim to deliver cleaning services of the highest quality, appropriate to meeting the growing needs and expectations of our clients, also meeting any statutory and regulatory requirements. These objectives are regularly reviewed and analysed by Management. It is the policy of Decent Cleaning to develop and maintain an effective Quality Management System and Environmental Management System based on ISO 9001:2008 and ISO 140001 requirements, in order that all cleaning services provided by the Company satisfy the requirements of our clients. Our company mission is to be a leader in the domestic and commercial cleaning services in the region. This mission will be implemented with the latest available leading edge management procedures and technology for productive, effective and efficient business operations.
Our company commitment to our vision, mission and principals will be demonstrated through our practical involvement in the daily management and operations of our business. Our foundation and our future will be built upon a reputation for personal and company integrity and a strict adherence to the highest professional standards in the industry. We are committed to continual improvement of Customer Services and to develop, implement and improve the effectiveness of our Quality Management System. We take pride in our cleaning services to Clients and strive to provide them with the maximum confidence in dealing with our company. We endeavour to satisfy Customers requirements on time, every time, and aim for a more than efficient response to all customer queries.
Decent Cleaning is an independently-owned cleaning service. We are not a franchise location of a larger, national brand company. This means one thing, lower overheads than our higher-priced competitors. Therefore a lower overheads for us simply equates to more savings for you while enjoying all the benefits of a professional cleaning company. Hence, we focus mostly on the service that we provide to our clients.
We have a great team ready to serve you! Through our program of continuous training, our staff are always able to help you, our employees are the heart of the company and we go to great lengths to ensure that we recruit the right people and support them with good training as this forms a major part of our quality control process. We are all about empowering our employees and customers. Our values of success and innovation reflect in the positive attitude we have towards our business. We treat our cleaners as that attracts higher quality team members. We feel that is why many like to work with us for so long. More importantly, it means you are getting dedicated, enthusiastic professionals to clean your home or business. Many of our cleaners have more than 10 years experience in cleaning environment. This ensures that you are getting a professional team in your business each time to do the important work of creating clean and healthy living environments. Each cleaner must pass a criminal background check. We also make sure to check all references and do not put anyone in the team until we have received a good report from at least two references. While from time to time, we might have some team members for whom English is a second language, you may rest assured that there will always send cleaner to your home that is a fluent in English so both client and cleaner can understand each other. Our cleaners are approachable and perfectly at ease working directly with clients. We do not mind customers communicating directly with our cleaners about issues and concerns regarding specific cleaning tasks in their business or home. If, however, there are questions about billing, scheduling and other administrative matters, we politely request that you contact our office to discuss them with a service manager. Generally, our cleaners work in teams of two, however, depending on the size of the property and the scope of the project, more cleaners may be added to ensure the job is completed efficiently and thoroughly especially for commercial cleaning and Pre/End of Tenancy cleaning. In the case of regular maintenance programs such as daily or weekly cleaning for smaller businesses and homes, just one same cleaner will be assigned to a particular premises.